Return and Cancellation Policy

Last Updated: 1 Jan 2025

1. Introduction

At The Nirman Store, we strive to ensure that our customers are satisfied with their purchases. This Return and Cancellation Policy outlines the conditions under which you may return items purchased from our platform and the process for canceling orders.

2. Returns

2.1 Eligibility for Returns

• Products must be returned within 30 days from the date of delivery.
• Items must be unused, in their original condition, and with all original packaging, tags, and labels intact.
• Some items such as customized products, perishable goods, and personal care items may not be eligible for return.

2.2 Return Process

1. Contact Customer Support at info@thenirmanstore.com or 8962615140 with your order number and reason for return.
2. We’ll provide a Return Merchandise Authorization (RMA) number and return instructions.
3. Pack the item securely and include the RMA number in the package.
4. Ship to the address provided. Return shipping costs are your responsibility unless it’s our error.

2.3 Refunds

• We’ll process your refund within 7–10 business days of receiving and inspecting the returned item.
• Refunds will be issued to your original payment method.
• Shipping costs are non-refundable.

3. Cancellations

3.1 Order Cancellations by Customer

You may cancel your order within 24 hours of placing it for a full refund. Contact our support team at info@thenirmanstore.com or 8962615140 with your order number and reason. 
If your order is already processed or shipped, it cannot be canceled. Please refer to our return policy.

3.2 Order Cancellations by The Nirman Store

We may cancel orders due to stock unavailability, pricing errors, or payment issues. 
You’ll be notified via email or phone and receive a full refund to the original payment method.

4. Damaged or Defective Items

If you receive a damaged or defective item, contact us within 48 hours of delivery with your order number and description of the issue. 
We may ask for photos or videos, and we'll issue a refund or replacement at no extra cost.

5. Contact Information

If you have any questions, feel free to contact us at info@thenirmanstore.com or call 8962615140.