🚧 The Nirman Store – Shipping & Delivery Policy

🔍 Objective

This policy establishes clear guidelines for the shipment, delivery, and post-delivery procedures of products sold via The Nirman Store, ensuring efficient service, accountability, and customer satisfaction.

🏗 Order Processing

• Order Confirmation: Orders are confirmed only upon full payment or authorized purchase approval.
• Processing Timeline: All confirmed orders are processed within 24–48 business hours.
• Vendor SLA: Vendors are required to dispatch materials within 2 business days of order receipt. Any delays beyond this will attract penalties defined in vendor contracts.
• Non-compliance Reporting: Repeated vendor delays or dispatch errors will be logged and may lead to temporary or permanent suspension from the platform.

🚛 Shipment & Carriers

• Authorized Partners: Only verified logistics partners with formal onboarding and SLA compliance may handle deliveries.
• Carrier Liability: All delivery partners are fully liable for loss, theft, or damage during transit. Claims will be raised as per contractual obligations.
• Tracking & Visibility: Carriers must support GPS tracking and real-time updates. Failure to update tracking status may result in service penalties.

⏱ Delivery Timelines

Region Delivery Window Notes 
Metro Cities 3–5 business days Fast-track shipping available 
Tier 2 & 3 Cities 5–7 business days Delivery partners must confirm feasibility 
Remote Locations 7–10 business days Pre-approval required for bulk shipments

• Delays due to natural calamities or strikes will be exempt if communicated before shipment pickup.

📦 Packaging & Dispatch Standards

• Vendor Guidelines: Vendors must comply with secure packaging norms defined in the Vendor Handbook.
• Item Labeling: Every unit shipped must include a packing slip, barcode/QR code, and verified item checklist.
• Tamper-Proofing: Packaging must be sealed and tamper-evident. Non-compliance may lead to claims or penalties.

🔁 Failed Delivery & Re-attempts

• Customer Absence: A maximum of one free re-attempt is allowed. Further attempts will be chargeable.
• Documentation: Delivery partners must upload timestamped photos or obtain digital signature proof during each attempt.
• Delivery Denial: If the customer refuses delivery without valid reason, return costs will be billed to them.

📸 Proof of Delivery (PoD)

• Mandatory for all shipments, including signatures, geo-tagged photo evidence, and timestamp.
• Submission Deadline: PoD must be submitted within 4 hours of delivery completion.
• Disputes without valid PoD will be resolved in favor of the receiving party.

💥 Damage, Loss, or Missing Items

• Customer Inspection: Customers must inspect items at the time of delivery and report discrepancies within 48 hours.
• Claim Window: All damage/loss claims must include photo/video proof and be submitted via our Helpdesk portal.
• Vendor Responsibility: Damages due to poor packaging or incomplete dispatch are vendor liabilities.

💳 Shipping Charges & Promotions

• Shipping costs are calculated transparently at checkout.
• Promotional free shipping offers may be activated seasonally or per campaign rules.
• Return shipping costs due to vendor or carrier fault will not be charged to customers.

📄 Policy Enforcement

• Violations by vendors or shipping partners will trigger one or more of the following:• Penalty invoices
• Temporary delisting
• Contract reevaluation or termination

• Customers failing to comply with delivery or return protocols may be denied service or flagged for review

For shipment-related queries or disputes, please contact us:

📧 Email: info@thenirmanstore.com